It has been nearly a year since I wrote Mr. Richardson expressing my good fortune at having found Richardson Homes. My husband and I have had a relationship with Richardson Homes for over two years now. During that time we have had contact with most Richardson Homes’ employees. What an amazing staff. The people we have had the pleasure to be in contact with are: Hal, Kym, Claudette, Justin, Brandi, and Josh. Each and every one of these individuals without exception, made our experience with Richardson Homes exceptional.
Our home is nearing completion and I just wanted to take this opportunity to tell you what an amazing job has been done in building our home. First and foremost I want to acknowledge Hal’s talent. We live in Maryland and because of Hal’s commitment to us in building our custom home at no time did we feel “out of the loop”. Hal kept us informed at each step, and always double checked everything with us to make certain of our selections and how we wanted things done. One room in particular was troublesome from the very beginning and I feared that it would not be as we had wanted. My fears proved to be groundless as Hal worked at it until it was right. Building any custom home is going to have its problems I am sure, but the problems we encountered were solved quickly and without rancor. Hal is an amazing and conscientious superintendent with a good sense of humor, and I cannot praise him enough. Hal went above and beyond in meeting with us in person whenever we could get into town, or via telephone, including Holidays. Has is proven himself to be very conscientious in making sure every aspect of our custom home is what we want – this includes making suggestions that have made our home better. Hal is awesome, awesome, awesome.
I also want to acknowledge the talent of the craftsmen who worked on our home. The carpenter (Larry and Bob) and the tile person (Steve) did exceptional jobs. Our woodwork and tile is absolutely beautiful. I looked for flaws such as little gaps in the trim and have not been able to find any. Once again, I am amazed.
Again, I wish to express my gratitude of your talented and professional staff. I am pleased to be able to say that the whole process of building our dream home has been a very pleasant experience made possible by your wonderful staff. Every one of them have been so helpful, kind and upbeat. Contrary to most business dealing in life today, I never felt that my calls or requests were an intrusion, unimportant or unnecessary to the staff at Richardson Homes.
It is like a breath of fresh air.
It is with heartfelt appreciation that I say to you and everyone at Richardson Homes – JOB WELL DONE!!